Terms of service

Terms of Service

Effective Date: August 2022
Last Updated: August 2022

Welcome to AUZYO.

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through AUZYO.

Throughout these Terms, the terms "we," "us," and "our" refer to Auzyo operated by Ningbo Daomadan E-commerce Co., Ltd. The terms "you" and "your" refer to any visitor, customer, or user of our website.

By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using the website with any authorization required under applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, or any technology intended to damage, disrupt, interfere with, or gain unauthorized access to our website, systems, or services.

A material violation of these Terms may result in suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse, restrict, or cancel service or orders where reasonably necessary, including in situations involving:

  • Suspected fraud or unauthorized transactions

  • Incorrect pricing or product information

  • Inventory shortages

  • Payment verification issues

  • Abuse of promotional offers

  • Violations of these Terms

  • Security concerns

  • Legal or regulatory requirements

We may update, modify, suspend, or discontinue any part of our website or services from time to time where reasonably necessary.

3. Products and Services

AUZYO offers a selection of general merchandise and everyday products.

We make reasonable efforts to display product descriptions, images, specifications, dimensions, materials, colors, features, and other information as accurately as possible.

However, actual product appearance may vary slightly due to factors including:

  • Screen or monitor settings

  • Lighting conditions

  • Photography

  • Manufacturing variations

  • Packaging updates

  • Product improvements or revisions

Product availability is subject to change without notice.

We may limit purchase quantities where reasonably necessary.

4. Product Information and Accuracy

We aim to keep the information displayed on our website accurate and up to date. However, occasional typographical errors, pricing errors, inaccurate descriptions, outdated information, or omissions may occur.

If we discover a material error affecting an order you have placed, we may contact you to:

  • Confirm corrected information

  • Offer an appropriate alternative

  • Cancel the affected item or order

  • Issue an appropriate refund where payment has already been collected

Nothing in this section limits rights available to customers under applicable consumer protection laws.

5. Prices

Prices are displayed in the currency indicated on our website or during checkout.

Prices may change from time to time without prior notice.

The price charged for an order will generally be the price displayed during checkout when the order is submitted, except in cases involving an obvious pricing error or where otherwise permitted by applicable law.

Promotional prices, discounts, coupon codes, bundle offers, and other special offers may be subject to additional conditions and expiration dates.

6. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

After placing an order, you may receive an email acknowledging that we have received your order.

We may reject or cancel an order before fulfillment where reasonably necessary, including because of:

  • Product unavailability

  • Payment problems

  • Incorrect customer information

  • Suspected fraudulent activity

  • Pricing or listing errors

  • Shipping restrictions

  • Security concerns

  • Legal or regulatory requirements

If an order is canceled after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

7. Billing and Account Information

You agree to provide current, complete, and accurate information when placing an order or creating an account.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

You are responsible for checking your order and shipping information before completing your purchase.

If you discover an error after placing your order, please contact us at support@auzyo.com as soon as possible.

8. Payment

Available payment methods will be displayed during checkout.

Payments may be processed through secure third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

Additional verification may be requested where reasonably necessary for payment security or fraud prevention.

9. Shipping and Delivery

Processing times, delivery estimates, shipping fees, available destinations, tracking information, and other delivery conditions are described in our Shipping Policy.

Delivery dates displayed on our website are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Transportation disruptions

  • Local delivery conditions

  • Incorrect or incomplete delivery information

Please review our Shipping Policy before placing your order.

10. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout or required by applicable law, these charges may be the responsibility of the customer.

AUZYO does not control charges imposed by customs authorities.

11. Returns, Refunds and Exchanges

Returns, refunds, exchanges, damaged items, defective products, incorrect items, and related requests are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms is intended to exclude, restrict, or reduce mandatory consumer rights that apply under applicable law.

12. Order Cancellations and Changes

If you need to cancel or modify an order, please contact:

Email: support@auzyo.com

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may not be able to cancel or modify it.

If an order has already shipped, an eligible return may be handled according to our Return & Refund Policy.

13. Promotions and Discount Codes

From time to time, AUZYO may offer:

  • Promotional discounts

  • Coupon codes

  • Bundle offers

  • Limited-time sales

  • Free shipping promotions

  • Other special offers

Promotions may be subject to eligibility requirements, minimum purchase amounts, product exclusions, quantity limitations, expiration dates, geographic restrictions, and other disclosed conditions.

Unless otherwise stated, promotional offers may not be combined.

We may correct or cancel promotions affected by technical errors, unauthorized use, fraud, or obvious pricing mistakes where permitted by law.

14. Intellectual Property

Content displayed on the AUZYO website that is owned by or licensed to us, including where applicable:

  • Website design

  • Logos

  • Original graphics

  • Written content

  • Product descriptions

  • Photographs

  • Videos

  • Icons

  • Layouts

  • Branding elements

may be protected by copyright, trademark, and other applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, republish, sell, scrape, copy, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

15. Reviews, Comments and User Content

If you submit a review, comment, photograph, video, suggestion, feedback, or other content, you confirm that:

  • You have the right to submit the content

  • Reviews represented as personal experiences are genuine to the best of your knowledge

  • The content does not knowingly infringe another person's intellectual property or privacy rights

  • The content is not fraudulent, unlawful, threatening, abusive, or malicious

  • The content does not contain malicious software or harmful code

Where permitted by applicable law, you grant AUZYO a non-exclusive, royalty-free right to use, reproduce, display, adapt, and publish submitted content for purposes related to operating and promoting our services.

We may moderate or remove content that violates these Terms or applicable law.

16. Third-Party Tools and Services

Certain features of our store may rely on third-party providers, including:

  • Payment providers

  • Shipping carriers

  • Analytics providers

  • Customer service platforms

  • Marketing platforms

  • Website applications

  • Technology providers

Third-party services may be subject to their own terms, privacy practices, and policies.

17. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Such links may be provided for convenience and do not necessarily constitute endorsement.

We do not control independent third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices to the extent permitted by applicable law.

18. Shopify

Our online store is powered by Shopify's e-commerce technology.

Shopify provides technology and infrastructure that enables us to operate our online store and provide checkout and related functionality.

Certain Shopify-powered services may also be subject to Shopify's applicable terms, privacy practices, and technical requirements.

19. Privacy

The collection, use, disclosure, storage, and processing of personal information through our store are governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be handled when you use our website or place an order.

20. Prohibited Uses

You may not use our website or services:

  • For unlawful or fraudulent purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten, abuse, or harm others

  • To knowingly submit false or misleading information

  • To distribute malware, viruses, or malicious code

  • To collect personal information without authorization

  • To interfere with website security

  • To attempt unauthorized access to systems or accounts

  • To circumvent technical or security measures

  • To conduct fraudulent transactions

  • To misuse discounts, promotions, returns, refunds, or payment systems

We reserve the right to restrict access where these Terms are materially violated.

21. Website Accuracy and Availability

We make reasonable efforts to keep our website accurate, available, secure, and functional.

However, we cannot guarantee that the website will always operate without interruptions, delays, errors, or technical issues.

Website maintenance, system updates, hosting issues, network interruptions, security incidents, or circumstances outside our reasonable control may temporarily affect website availability.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, statutory rights, or consumer protections that cannot legally be excluded or limited.

23. Limitation of Liability

To the maximum extent permitted by applicable law, AUZYO will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from the use of, or inability to use, our website or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

Nothing in this section is intended to restrict mandatory consumer rights or remedies.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AUZYO and its employees, representatives, contractors, and service providers from reasonable claims, losses, liabilities, or expenses arising directly from:

  • Your unlawful use of our website

  • A material violation of these Terms

  • Fraudulent activity conducted through your account

  • Your infringement of third-party rights

This section does not apply where prohibited or restricted by applicable law.

25. Consumer Rights

Consumer protection laws vary depending on the country or region in which you live.

Nothing in these Terms, our Return & Refund Policy, Shipping Policy, Privacy Policy, or other store policies is intended to exclude, restrict, or reduce mandatory consumer rights that cannot legally be waived.

Where mandatory consumer protection laws apply, those rights will remain unaffected.

26. Governing Law

These Terms and any dispute or claim arising out of or relating to these Terms, our website, our products, or our services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in California, unless applicable law requires otherwise.

Nothing in this section limits any mandatory rights or protections available to you under applicable law.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by applicable law.

Where necessary, the affected provision will be treated as severed and the remaining provisions will continue in effect.

28. No Waiver

If we do not immediately exercise or enforce a right or provision contained in these Terms, this does not mean that we waive the right to exercise or enforce it later.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies or notices referenced on our website, constitute the terms governing your use of our website and services.

Nothing in these Terms overrides rights that cannot legally be waived or excluded.

30. Termination

You may stop using our website at any time.

We may suspend or terminate access to our services where reasonably necessary because of:

  • A material violation of these Terms

  • Fraudulent or abusive activity

  • Misuse of our website or services

  • Security risks

  • Legal or regulatory requirements

Provisions that by their nature are intended to survive termination will remain effective where applicable.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our products or services

  • Business practices

  • Website functionality

  • Operational procedures

  • Applicable requirements

The latest version of these Terms will be published on this page with an updated Last Updated date.

Where required by applicable law, additional notice may be provided regarding material changes.

Updates will not reduce mandatory consumer rights that apply to purchases already completed.

32. Contact Us

If you have questions about these Terms of Service, your order, or any of our store policies, please contact our customer support team.

Auzyo operated by Ningbo Daomadan E-commerce Co., Ltd
Address: Nanlei South Road, Lizhou Street, Yuyao City, Ningbo City, Zhejiang Province 512-2
Email: support@auzyo.com

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.