Shipping Policy

Last Updated: August 12, 2026

Thank you for shopping with AUZYO. We are committed to providing a reliable and transparent delivery experience. Please review the information below regarding order processing, shipping costs, estimated delivery times, tracking, and other shipping-related matters.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days (up to 48 hours) after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During peak shopping periods, promotional events, holidays, or unusually high order volumes, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Rates

We currently offer the following standard shipping options:

• Orders $39.99 USD and above: FREE Standard Shipping
• Orders under $39.99 USD: $5.99 Standard Shipping

Any applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

Certain oversized, unusually heavy, or specially handled products may have different shipping requirements. If additional shipping charges apply, they will be displayed during checkout whenever applicable.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

• United States: 7–12 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• European Countries: 7–15 business days
• Australia & New Zealand: 8–15 business days
• Asia and Other Supported Regions: 8–15 business days

Please note that these are estimated delivery times and not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier operations, customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.

4. Order Tracking

Once your order has been shipped and tracking information becomes available, we will send you a shipping confirmation email containing your tracking number.

Tracking information may take approximately 24–72 hours after dispatch to begin showing updates in the carrier's system.

You may also use the Track Your Order page on our website to check the latest available shipping status.

If your tracking information has not updated for an extended period, please contact us at support@auzyo.com.

5. Multiple Packages

If your order contains multiple products, items may occasionally be shipped separately depending on inventory location or fulfillment arrangements.

This means you may:

• Receive more than one package
• Receive packages on different days
• Receive more than one tracking number

If only part of your order arrives first, please check your shipping confirmation emails for additional tracking information.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information before completing your purchase:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact telephone number

If you notice an error after placing your order, please contact us as soon as possible at support@auzyo.com.

We will make reasonable efforts to update your shipping information before the order is processed. However, once an order has entered fulfillment or has shipped, we may no longer be able to change the delivery address.

7. Incorrect or Incomplete Addresses

AUZYO cannot guarantee successful delivery when incorrect or incomplete shipping information is provided by the customer.

A shipment may be returned or delayed because of:

• An incorrect address
• An incomplete address
• An invalid postal or ZIP code
• An unavailable recipient
• Failure to collect the package
• Other incorrect delivery information

If a package is returned to sender, please contact our customer support team. Additional shipping charges may apply if reshipment is requested where permitted.

8. Delivery Delays

Although we work to ensure orders arrive within the estimated timeframe, occasional delays may occur.

Possible causes include:

• Carrier delays
• Customs inspections
• Severe weather
• Public holidays
• Peak shopping periods
• Local delivery disruptions
• Transportation interruptions
• Unexpected logistical issues

If your order is significantly delayed beyond the estimated delivery timeframe, contact support@auzyo.com and include your order number.

9. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or standard shipping fee and may be the customer's responsibility.

AUZYO does not control fees imposed by customs authorities. Customs requirements and charges vary by country or region.

10. Customs Clearance

International shipments may occasionally be held by customs for inspection or clearance.

Customs processing times are outside our direct control and may cause delivery to take longer than the original estimate.

Customers may occasionally be contacted by the carrier or local customs authority for additional information required to complete customs clearance.

11. Lost Packages

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact:

support@auzyo.com

Please include:

• Your order number
• Full name
• Shipping address
• Tracking number, if available

We will review the available tracking information and work with the relevant shipping provider where appropriate.

Depending on the circumstances and results of the shipping investigation, we will determine an appropriate resolution.

12. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:

1. Check around your property and designated delivery areas.
2. Check with household members, neighbors, reception desks, or building management.
3. Review the tracking information for any delivery notes.
4. Contact the local carrier responsible for final delivery.

If you are still unable to locate your package, please contact us at support@auzyo.com and we will assist you in reviewing the available delivery information.

13. Damaged Packages

Please inspect your package and products as soon as possible after delivery.

If your order arrives damaged or a product appears to have been damaged during shipping, contact us at support@auzyo.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the damaged item
• Photos of the outer packaging when available

Our team will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

14. Refused or Unclaimed Deliveries

Customers are responsible for monitoring shipment progress and accepting delivery where reasonably required.

If a shipment is refused, left unclaimed, or returned because the carrier was unable to complete delivery, please contact our customer support team.

Any reshipment or refund will be reviewed based on the circumstances of the order and our applicable policies.

15. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@auzyo.com.

We will make reasonable efforts to accommodate your request. However, because orders may enter processing quickly, we cannot guarantee that an order can be modified or canceled after processing has begun.

Once an order has shipped, it generally cannot be canceled. Please refer to our Return & Refund Policy if you wish to return an eligible product after delivery.

16. Business Days

Unless otherwise specified, references to business days in this Shipping Policy generally exclude weekends and applicable public holidays.

Carrier operations and holiday schedules may vary by destination.

17. Shipping Restrictions

Shipping availability may vary depending on:

• Product type
• Destination
• Carrier availability
• Local import restrictions
• Applicable regulations

If we are unable to ship an ordered product to your destination, we will contact you using the information provided with your order and provide an appropriate resolution.

18. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, fulfillment procedures, delivery regions, or operational requirements.

The latest version will be published on this page with an updated revision date.

Changes to this policy will not reduce any mandatory consumer rights that may apply to orders already placed.

19. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, our customer support team is here to assist you.

AUZYO Customer Support
Email: support@auzyo.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.