Privacy policy

Privacy Policy

Last Updated: August 12, 2026

At AUZYO, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit our website, browse our products, place an order, create an account, contact customer support, subscribe to communications, or otherwise interact with AUZYO.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order number

  • Order value

  • Billing details

  • Shipping information

  • Payment status

  • Return and refund information

  • Order history

Complete payment card information is generally processed by payment providers and may not be stored directly by AUZYO.

Account Information

If account functionality is available and you create an account, we may collect information such as:

  • Name

  • Email address

  • Login information

  • Saved addresses

  • Order history

  • Account preferences

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Pages and products viewed

  • Referring website or source

  • Website interactions

  • Approximate location derived from IP address

  • Session and visit information

Customer Support Information

If you contact our customer support team, we may collect information necessary to assist you, including:

  • Your name

  • Email address

  • Order number

  • Messages and correspondence

  • Photos or videos you voluntarily provide regarding an order or product

2. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

This includes information you provide when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to marketing communications

  • Submit a return or refund request

  • Complete a form

  • Submit a review

  • Participate in a promotion

Information Collected Automatically

We and our service providers may use technologies such as:

  • Cookies

  • Pixels

  • Tags

  • Local storage

  • Analytics technologies

  • Similar tracking technologies

Information From Service Providers

We may receive information from companies that help us operate our store, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Advertising and marketing providers

  • Customer service providers

  • Fraud prevention and security providers

3. How We Use Personal Information

We may use personal information for purposes including the following.

Processing and Fulfilling Orders

  • Processing purchases and payments

  • Confirming orders

  • Preparing and shipping products

  • Providing tracking and delivery updates

  • Handling returns, refunds, and exchanges

Customer Support

  • Responding to questions

  • Locating and reviewing orders

  • Resolving shipping or delivery issues

  • Handling return and refund requests

  • Resolving product-related concerns

Operating and Improving Our Store

  • Operating our website

  • Maintaining customer accounts

  • Understanding website performance

  • Analyzing website interactions

  • Improving our products and services

  • Improving the customer shopping experience

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions

  • Detect suspicious activity

  • Prevent fraud and misuse

  • Protect customer accounts

  • Protect our website and services

  • Enforce our store policies

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications

  • Measure advertising performance

  • Understand customer interests

  • Improve marketing campaigns

  • Provide relevant advertising

Where consent is required by applicable law, we will seek consent before using personal information for relevant marketing or advertising purposes.

4. Cookies and Similar Technologies

AUZYO, Shopify, and other service providers may use cookies and similar technologies to operate, secure, analyze, and improve our website.

These technologies may be used for purposes including:

  • Keeping the website functioning

  • Remembering shopping cart contents

  • Saving customer preferences

  • Maintaining secure sessions

  • Measuring website traffic

  • Understanding website usage

  • Preventing fraud

  • Measuring advertising performance

  • Supporting relevant advertising

Some cookies may be necessary for the website to function properly. Other cookies, including certain analytics or advertising cookies, may be optional depending on your location and applicable law.

Where required, our website may provide a cookie banner or privacy controls that allow you to manage certain preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our store, provide checkout functionality, process transactions, support analytics, and provide other technical services.

Shopify may process personal information relating to customers and website visitors as part of providing these services.

The specific ways Shopify processes information may depend on our Shopify settings, the services we use, and your interaction with our store.

6. Payment Processing

Payments may be processed by third-party payment providers made available during checkout.

These providers may process information including:

  • Payment card information

  • Billing information

  • Transaction information

  • Fraud prevention information

Payment providers process information according to their own applicable privacy and security practices.

7. Shipping and Fulfillment

We may provide personal information to shipping carriers, warehouses, logistics providers, and fulfillment partners when necessary to prepare, ship, track, and deliver your order.

This information may include:

  • Recipient name

  • Shipping address

  • Telephone number

  • Email address

  • Order information

  • Tracking information

8. How We Disclose Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

  • E-commerce platform providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service providers

  • Analytics providers

  • Marketing and advertising providers

  • IT and website service providers

  • Fraud prevention providers

  • Professional advisers

We may also disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests

  • Prevent fraud or abuse

  • Protect users or third parties

  • Protect our legal rights

  • Investigate security incidents

9. Advertising and Data Sharing

We may use advertising, marketing, and analytics technologies to understand how customers interact with our store, measure advertising performance, and improve marketing campaigns.

Depending on applicable law, certain disclosures of information to advertising or analytics partners may be legally classified as "sharing," "targeted advertising," "cross-context behavioral advertising," or a "sale" of personal information.

Where applicable law provides a right to opt out of such practices, eligible customers may exercise that right through privacy controls available on our website or by contacting us.

10. Data Sharing Opt-Out

Depending on your location, you may have the right to opt out of certain uses or disclosures of personal information for:

  • Targeted advertising

  • Cross-context behavioral advertising

  • Sale or sharing of personal information

Where required, AUZYO may provide a Data Sharing Opt-Out page, cookie preference tool, or similar privacy control.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, contractual, security, accounting, dispute resolution, or legal purposes.

Retention periods may depend on factors such as:

  • The duration of our relationship with you

  • Order and transaction requirements

  • Customer support needs

  • Fraud prevention requirements

  • Accounting obligations

  • Dispute resolution

  • Applicable legal requirements

In general, and unless a longer retention period is required or permitted by applicable law:

  • Order and transaction records are retained for at least 7 years after the transaction date to comply with tax, accounting, and legal obligations.

  • Customer support communications are retained for up to 3 years after the matter is resolved, unless needed longer for dispute resolution or legal compliance.

  • Return and refund records are retained for at least 3 years after the return or refund is completed.

  • Account information is retained while the account remains active and for up to 3 years after account closure, unless a longer period is required by law.

  • Website analytics and cookie-related data are retained for up to 24 months, unless a shorter or longer period is required by applicable law or the relevant service provider's settings.

  • Fraud prevention and security records are retained for as long as reasonably necessary to protect our store and customers, and may be retained longer where required by law.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.

If you believe your account or personal information may have been compromised, please contact us promptly at support@auzyo.com.

13. International Data Transfers

Because we operate an online store and use service providers that may operate internationally, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

14. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of certain personal information

  • Object to certain processing

  • Request restriction of certain processing

  • Request data portability where applicable

  • Withdraw consent where processing relies on consent

  • Opt out of certain targeted advertising

  • Opt out of certain sale or sharing of information

Privacy rights are subject to applicable law and may contain exceptions.

To submit a privacy request, please contact: support@auzyo.com.

We may need to verify your identity before completing certain requests.

15. European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, personal information may be processed based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent

  • Other lawful bases permitted by applicable law

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, portability, objection, and certain automated decision-making.

You may also have the right to lodge a complaint with an appropriate data protection authority.

16. California Privacy Rights

If you are a California resident and applicable California privacy law applies to AUZYO's processing of your information, you may have certain privacy rights.

These may include rights to:

  • Request information about personal information collected about you

  • Request access to certain personal information

  • Request deletion of eligible information

  • Request correction of inaccurate information

  • Opt out of certain sale or sharing of personal information

  • Limit certain uses of sensitive personal information where applicable

  • Exercise applicable privacy rights without unlawful discriminatory treatment

Privacy requests may be subject to identity verification, applicable thresholds, and legal exceptions.

To submit a privacy request, contact: support@auzyo.com.

17. Governing Law

This Privacy Policy and any dispute or claim arising out of or relating to this Privacy Policy, our website, or our handling of personal information shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

For California residents, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California privacy laws shall apply to the extent they govern AUZYO's processing of personal information.

Any legal action or proceeding arising out of or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in California, unless applicable law requires otherwise.

Nothing in this section limits any mandatory rights or protections available to you under applicable California law or other applicable laws.

18. Marketing Communications

If you choose to receive promotional communications from AUZYO, we may send you information about:

  • New products

  • Special offers

  • Promotions

  • Store updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional messages relating to:

  • Orders

  • Payments

  • Shipping

  • Returns and refunds

  • Customer support

  • Account or security matters

19. Children's Privacy

Our online store is intended for a general consumer audience and is not designed to knowingly collect personal information from children in violation of applicable privacy laws.

If you believe personal information relating to a child has been improperly submitted to our store, please contact: support@auzyo.com.

20. Reviews and User-Generated Content

If you voluntarily submit a review, photo, video, comment, or other user-generated content, information included in that submission may become publicly visible if the content is published on our website.

Please avoid including sensitive or unnecessary personal information in publicly submitted content.

21. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

AUZYO does not control the privacy or security practices of independent third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website features

  • Technology

  • Service providers

  • Privacy practices

  • Applicable requirements

When this policy is updated, the revised version will be published on this page with a new Last Updated date.

Where required by applicable law, additional notice may be provided regarding material changes.

23. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to submit an applicable privacy request, please contact:

Ningbo Daomadan E-commerce Co., Ltd
Address: Nanlei South Road, Lizhou Street, Yuyao City, Ningbo City, Zhejiang Province 512-2
Phone: +86 150 5820 8897
Email: support@auzyo.com

We will make reasonable efforts to review and respond to valid privacy requests in accordance with applicable requirements.